Computer Support in Lancashire
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Why use The IT Dept?
The IT Dept believes in a proactive approach to IT support.We prefer to prevent your problems happening, rather than responding to an emergency issue. Obviously this isn't always possible, but regular servicing of your computers can help to minimise sudden, unexpected down-time.
Most IT Support companies will cover your systems for a specific monthly cost per computer, typically £9.99 per PC per month and as much as £100.00 per server per month. You may not see anyone from one month to the next, until a problem happens and they react by what is known as "Break-Fix", e.g. when it breaks they will fix it.
We have a different method, whereby we charge you for an agreed number of hours support each month. We spend those hours on your site, maintaining all of your computers - PCs and Servers - to minimise the sudden failures which may otherwise occur. This is similar to servicing your car regularly to help prevent unexpected break-downs.
This innovative method offers you much better value for money, (as you aren't paying so much to support computers which are already functioning well), and greatly reduces the amount of unexpected failures you suffer. Obviously you also have use of our services, either within the monthly support agreement or at extra cost, for those unexpected outages as well.
Also, most IT Support companies will tie you in to a 12 month contract. Our contracts have a minimum term of only 3 months, with a one month cancellation period thereafter.
Contact us now to discuss this better way of supporting your computers and IT infrastructure.
